Provide secure and reliable remote desktop support with ISL Light for Freshdesk.
Free
Verified by Freshworks
App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Install
OverviewReviewsHow to install?Privacy & SecurityNew
- Secure remote desktop support
- Freshdesk integration
- Session initiation from the ticket page
- Session recording
- System information access
- Restart and reconnect options
- After the session the details, will be saved under session reports
No reviews available for this app.
1. Log in to your Freshdesk portal.
2. Open the "Admin" tab.
3. Open "Apps" and click “Get More Apps”.
4. Locate the “ISL Light” app and click “Install”.
5. Now, you can view your "ISL Light" widget right below the ticket sidebar on the ticket details page.
6. Click the "Authorize" button and enter your ISL Online username and password.
7. Click "Start New Session" to generate a session code.
8. Share the code or send an email invitation to your customer.
9. Once the customer runs the ISL Light Client on their side, you'll start to provide remote desktop assistance.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
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Version History
This is the first version. Release notes not yet available.
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