Lend a visual and intuitive look to Freshdesk to view ticket properties without opening a ticket.
Free
3.3 (65)
2.9k installs
Verified by Freshworks
App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
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OverviewReviewsHow to install?Privacy & SecurityNew
In the current view, it is very difficult for an agent to change the status of Ticket Properties for each ticket.
This app allows tracking of a Freshdesk ticket easily by configuring Ticket Properties. Here are some of the app’s salient features:
• Displays tickets in a unified view
• One board per group with a column for each ticket status
• Each ticket is represented as a card which shows the Ticket ID, Subject and Short Description, Due Date, and the agent it is assigned to
• Drag-and-drop a ticket onto a column to change its status
• Drag a ticket to reorder and prioritize tickets within a status column to focus on important work items
• Changing the Ticket Properties as configured is way easier now
3.3
2.9k installs
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65
5
4
3
2
1
Jannie Lotter
13 days ago
very goog just need more statuses on the board and all records on one board, dont want to go to next page etc.
Timothy Vinckier
2 months ago
Every column is limited to 30 tickets which create pages on a kanban board..
Makes the app totally useless.
Raphael Pereira
2 months ago
DONT WORK
Tomasz Szebesta
4 months ago
It does not move tickets on the board, so having 300 tickets on different stages, you will have like 30 mostly empty kanban pages - not usable, as browsing through 30 pages instead of 5 is radicolous.
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Version History
Version 3.0
Released on Nov 03, 2022
Version 2.0
Released on Jun 04, 2021
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