Maven AGI Co-Pilot
Verified by FreshworksAI powered agent co-pilot that saves you time, money, and sanity
Published by MavenAGI(about 17 days ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Maven helps customers deploy the power of AI to improve the support experience. It helps answer questions instantly, suggest follow ups, and take action. Maven helps:
* Save Costs: By automating support workflows with AI agents, customers can reduce support costs by up to 75%.
* Improve Customer Experience: The AI-driven approach provides personalized and instant support, offering a delightful experience for your customers.
* Empower Your Agents: The Agent Co-Pilot system assists human agents in crafting perfect responses, freeing them up to focus on complex, higher-level tasks.
* Proactive and Predictive Support: leverage AI to anticipate customer needs and provide proactive guidance, preventing problems before they arise.
* Drive Revenue: Maven can transform support operations from a cost center into a strong revenue driver through effective cross-selling and upselling.
App Details
Categories
Developer Resources
Marketplace Resources
6 installs
Sign in to review app
2
5
4
3
2
1
App Details
Categories
Developer Resources
Marketplace Resources
To set up Maven follow the instructions below:
1. Set up an account on www.mavenagi.com.
2. Visit Agent Designer and setup the Freshdesk app.
3. In Freshdesk, install the Maven AGI Co-Pilot application and paste the Agent configuration in the settings page
The Maven Agent co-pilot will be available in the Freshdesk ticket sidebar.
App Details
Categories
Developer Resources
Marketplace Resources
Data Management and Storage
Does your app use AI or GenAI features?
Yes
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
Yes
Does your app collect / process any End-User data?
Yes
What End-User data does your app collect/process?
name, email, messages
What is the purpose of collecting/processing the data?
providing suggestions
Does your app store any End-User data?
Yes
What End-User data does your app store?
name, email, messages
Countries where data is stored
United States
What is the purpose of storing the data?
providing suggestions
Does your app share End-User Data with any third party entities?
No
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
Yes
Elaborate the encryption methodology adopted
Yes. All end-user data is encrypted at rest. We use encryption mechanisms provided by Microsoft Azure and follow industry best practices for data storage security.
a. Elaborate the encryption methodology adopted for data at rest.
Maven AGI utilizes Microsoft Azure’s native encryption services to secure data at rest. Data is encrypted using AES-256-bit encryption. Key management is handled by Azure Key Vault, ensuring encryption keys are securely stored and managed. Our ISMS specifies that al
Is the End-User data encrypted in transit?
Yes
Elaborate the encryption methodology adopted
Yes. All end-user data is encrypted in transit using secure transport protocols.
a. Elaborate the encryption methodology adopted for data in transit.
All network communications are encrypted using TLS 1.2 or higher. This includes traffic between:
User devices and Maven AGI services
Internal services communicating across microservices
API calls to sub-processors such as Azure, OpenAI, and other integrated systems
Our ISMS enforces the use of strong cipher suites and mandates secure configs
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
Yes
Which OWASP guidelines or recommendations do you follow to ensure the security of customer data?
Maven AGI aligns development and security practices with the OWASP Top 10, focusing on:
Secure authentication and access control (OWASP A01, A07)
Protection against injection attacks (OWASP A03)
Secure cryptographic storage and transmission (OWASP A02, A08)
Logging and monitoring (OWASP A09)
Secure configuration management (OWASP A05)
Prevention of software and data integrity failures (OWASP A08)
Secure coding guidelines, regular vulnerability scans, and external penetration tests are performed
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
No
What is the data retention period after app is uninstalled?
No, not immediately upon uninstallation. Uninstalling the app does not automatically trigger data deletion because:
· Customer data may still be needed for legal, compliance, or business continuity purposes.
· Customers typically have accounts independent of the app installation status.
Instead, data deletion is governed by retention policies and customer requests, as documented in our ISMS. Customers may explicitly request deletion of their data, which Maven AGI will execute following verificat
Does your app allow customers to request a custom End-User Data retention period?
Yes
What is the data retention period?
Yes. Maven AGI supports custom data retention requests, subject to:
· Legal and regulatory constraints
· Technical feasibility
· Contractual agreements
Customers can submit requests for shorter or longer data retention periods through security@mavenagi.com. All such requests are documented, evaluated, and executed in compliance with our ISMS and applicable data protection regulations.
App Details
Categories
Developer Resources
Marketplace Resources
Log in to install this app
Enter your Freshwork's product URL to proceed
https://
Version History4.0 (August 2025)
Upgrade to copilot v2 and bug fixes.
3.0 (February 2024)
- More granular feedback controls
- Bug fixes and performance improvements
2.0 (December 2023)
Bug fixes
1.0 (November 2023)
No release notes found