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Perform operations on MS Teams and channels via the Workflow Automator.

Free

4.2 (9)

1.8k installs

Verified by Freshworks

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Overview

Reviews

How to install?

Orchestration apps let you automate repeatable tasks and actions that span across a diverse set of systems and applications using workflows. Some of the key actions supported by this app are listed below. For an exhaustive list of actions and sample use cases please refer to the documentation available in the following URL https://support.freshservice.com/en/support/solutions/folders/50000000552 1. Team Management - Create Team - Get Team - Archive Team - Unarchive Team - Add Member To Team - Remove Member From Team 2. Channel Management - Create Channel - Get Channel - Delete Channel - Add Member To Channel - Remove Member From Channel 3. Chat Management - Post Message

4.2

1.8k installs

Matthew Reynolds

about 2 months ago

Works very well, we post update when P1's are rasied and changes implemented

Russell Ho-Aitken

8 months ago

Fantastic integration that enables workflow automations. When a ticket is set to urgent, i fire an automation to the helpdesk. When a request needs approval, they get the notification through the teams automation. You even spin up a new chat from fresh service that links forever to the tool for easy auditing.

Prasanna Burri

8 months ago

ServiceBot has limited use. Fails to pull data consistencly from FreshService.

Josh Hearne

about 1 year ago

Works pretty well for us. I use this to send a message to our Parts team when a user at a location across the highway has a part or consumable ready for pickup. Their parts runner is notified through their dispatch channel and will swing by to pick it up and deliver within a reasonable timeframe. Haven't figured out how to tag the agent or IT staff in the post so if we're making a trip, we can cancel the request on our own through Teams. Having a tag by the agent or the group would mean we have an easy means of locating the post in a noisy channel and could update the message if necessary. Otherwise, it's fine as is.

Please click on the link below so you can be redirected to the solution article with detailed information on the installation process. https://support.freshservice.com/en/support/solutions/articles/50000003305