Office 365
The Office 365 app for Freshdesk allows you to change ticket priority, assign agents, update ticket status, and open Freshdesk ticket right from your Outlook account without logging into Freshdesk.
Free
Verified by Freshworks
App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
The following features are supported with this integration between Office 365 and Freshdesk helpdesk software:
*Outlook Actionable Messages:
This feature enables you to add public/private note, update ticket information (status, priority & agent information), and open tickets inside the Freshdesk ticketing system right from Outlook.
*Push to Outlook:
This feature enables you to automatically forward tickets to the corresponding agents Outlook email as per the condition set in the Dispatch’r or Observer rule inside your Freshdesk customer support software.
This Microsoft 365 app is a complete intelligent solution combined with Freshdesk.
5.6k installs
Sign in to review app
4
5
4
3
2
1
1. Login to your Freshdesk as Admin.
2. Go to Admin > Helpdesk Productivity > Apps.
3. Click on "Get More Apps". Search and select "Office 365".
4. Click Install.
For app configuration setting instructions, refer The Office 365 App solution article -
https://support.freshdesk.com/support/solutions/articles/225731-the-office-365-app
App Info
Published by Freshdesk
about 7 years ago
Works with
Supported for
Categories
Similar Apps
Other Resources
Please visit the vendor’s website for privacy policy and terms of use.
Need help?
Log in to install this app
Enter your Freshdesk URL to proceed
https://
Proceed
Version History
This is the first version. Release notes not yet available.