Get more out of your Freshworks products

Get access to all your files and attachments from your OneDrive account inside your Freshdesk instance.

Free

3.0 (3)

500+ installs

Verified by Freshworks

By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.

Install

Overview

Reviews

How to install?

The OneDrive Integration lets agents browse for files from their OneDrive folders and share them when submitting or replying to a ticket in Freshdesk. Some benefits of using this app are: 1. Agents can link their OneDrive accounts to their Freshdesk accounts and use OneDrive's features to share documents and resources with customers. 2. Attachments made from OneDrive aren't stored in Freshdesk. They are hot linked from the original source, thereby removing file size restrictions and file upload difficulties for users.

3.0

500+ installs

Teddy McDaniel

6 months ago

Works great!

Kerem Sen

7 months ago

not connctiong

John Henson

9 months ago

App does not have the ability to search SharePoint/OneDrive, but does a great job of showing the site and relative content inside a document library based on views defined on the site. Unfortunately, it will only share files as a link to the Sharepoint/OneDrive account rather than attach the file to the ticket.

For installation steps, check out the link below: https://support.freshdesk.com/support/solutions/articles/213938-the-onedrive-app