This app opens up a ticket after an agent or collaborator has added a note. -- -- -- -- -- This app has been developed by Synerity  (https://synerity.eu) Your partner of choice if your organization wants more from their internal and external service and support solutions. At Synerity we are able to help you with your own custom solutions, integrations and apps. Please send us an email at support@synerity.se, and one of our customer representatives will get back to you shortly.