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The app maintains information from the parent and child tickets in Freshservice in one place.

Free

3.9 (17)

900+ installs

Verified by Freshworks

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Overview

Reviews

How to install?

Missing conversations/notes when dealing with parent and child tickets? The Parent-Child Synchronization app consolidates information from the parent and child tickets in one place so that you do not miss out important information. For example: Any conversations carried out in the child tickets is not visible or accessible directly from the parent ticket page unless navigated to that particular ticket. This app helps to synchronize conversations i.e. replies and notes from the parent ticket to its children and vice versa so that no important information is lost. This may be useful mainly in scenarios where different groups work on different child tickets of the same parent. Using this app, each of those groups may stay updated about any conversations made.

3.9

900+ installs

Thomas Michelsen

24 days ago

Doesn't work. Parent ticket is still open after all child tickets has been closed.

Jason Evans2

2 months ago

Its, Ok, needs to offer the ability to update ticket with a note, or may need to be used with the Workflows remember if you use the API key the account must have the relevant permissions, i.e. account admin role will be able to close parents from children, check the roles and permissions of the API key of the user you are using for this.

Vikash Singh

5 months ago

the app does not accept the api key not working please fix it soon

Kris Cloutier

7 months ago

Not bad, not very customizable. Wish we could specify what types of tickets are to be synced, as in if they are on/offboard tickets. Also why is there not an option to choose which way the sync happens? I do not want parent ticket notes synced to a child ticket but I do want child ticket notes synced to parent tickets.

1) Enter your FreshService URL into the domain name field. 2) Enter the API Key into the API key field and click "Verify Account". 3) Choose the appropriate options for the questions displayed and click "Install" to start the app.