Integrating Playstore to Freshdesk will enable you to fetch all reviews of a particular app and create Freshdesk ticket out of it. You can reply to the review directly from Freshdesk which gets added as a reply to the review in Playstore. This integration helps you keep track of the comments left on your App in the Playstore and also makes replying to them a breeze! Working of App : 1. The user configures the app by entering Freshdesk API key, Subdomain, Google credentials etc. 2. The user adds the Playstore app for fetching the reviews. 3. The user sets the time interval for fetching the reviews and enables the app. 4. For every user-defined time interval reviews are fetched and tickets are created. 5. The user can reply to the review by adding a reply in Freshdesk.

App Installation : Follow these steps to install Playstore - Freshdesk: 1. Go to Admin → Apps → Get More Apps → Playstore - Freshdesk. 2. Click on Buy Now. 3. Once the installation is complete, goto any ticket page. 4. For app configuration Please follow the instruction from this article - https://spritlesoftware.freshdesk.com/solution/articles/26000014932-playstore-app-installation-instruction-