Are you a Freshdesk user seeking to elevate the privacy and security of your customer support interactions? Look no further, here is the Public to Private Note Converter app. Our app is the ultimate solution for Freshdesk-powered businesses and organizations that need to maintain confidential internal communications within customer support tickets. With just a few clicks, you can seamlessly convert public notes into private ones, ensuring that sensitive information is visible only to authorized agents. Key Features: If a public note is created, from an agent. This app converts the note to a private note. However, if a public note is created from an contacts/customer, the note stays public. The app will also convert the attachment from the public note to the newly created private note. -- -- -- -- -- This app has been developed by Synerity  (https://synerity.eu) Your partner of choice if your organization wants more from their internal and external service and support solutions. At Synerity we are able to help you with your own custom solutions, integrations and apps. Please send us an email at support@synerity.se, and one of our customer representatives will get back to you shortly.

For this app one would need: 1. API key, please follow this link if not sure how to find it (https://support.freshdesk.com/en/support/solutions/articles/215517-how-to-find-your-api-key). 2. The name of your domain.