Use Cases: Quick Ticket Sharing: Agents can generate a QR code and share it with teammates to instantly provide access to specific ticket details. Easy Mobile Navigation: Scan QR codes with a mobile device to quickly switch between tickets. On-the-Go Access: Field agents or team members without direct access to Freshdesk can scan printed QR codes to view ticket updates. Installation Instructions: Click Install. You will receive a success message that reads App Installed. Once installed, open a ticket and click the "Generate QR Code" widget in the app sidebar to view the QR code. Use the QR code to share or scan for quick access to the ticket.