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Quivr

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Quivr: AI-powered tool for automating customer ticket replies in Freshdesk, saving time and improving CSAT.
Published by quivr(about 2 months ago)
Free
Version 1.0
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OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
Quivr is an AI-powered tool designed to streamline and automate customer ticket replies, directly within your ticketing system. Support teams can save time, improve customer satisfaction, and scale their operations with this innovative solution. Key Features of this app include: - Seamless integration into Freshdesk workflow - Automatic replies based on confidence and conditions - High-quality reply drafts using full ticket context - Deep context awareness leveraging ticket history, customer messages, metadata, and internal tools - Significant productivity boost by reducing response time and cognitive load Advantages of using this app are: - Time-saving automation allowing support teams to focus on more complex tasks - Improved customer satisfaction with high-quality, context-aware replies - Scalability and efficiency in handling a high volume of customer tickets Take your customer support to the next level with Quivr. Install the app now and experience a more efficient and effective support system.

App Details

Categories
Ticketing & AutomationAI & BotsChat, Video & Telephony

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App Details

Categories
Ticketing & AutomationAI & BotsChat, Video & Telephony

Marketplace Resources

To generate draft responses, Quivr needs to ingest your support tickets. This requires a Quivr account and an associated API key. To create your account and obtain an API key, please contact us via: https://www.quivr.com/contact Once your account is set up, you can proceed with the integration.

App Details

Categories
Ticketing & AutomationAI & BotsChat, Video & Telephony

Marketplace Resources

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App Details

Categories
Ticketing & AutomationAI & BotsChat, Video & Telephony

Marketplace Resources

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