This app will automatically remove quoted text in the ticket replies.
Free
4.1 (16)
1.4k installs
Verified by Freshworks
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OverviewReviews How to install?
Quoted text is used to store the ticket conversations in Freshdesk. They are usually collapsed within the ... section and they don't bloat your emails unless the option to show quoted text is clicked. However, it all depends on how the customer's email service provider parses the quoted text content of an email.
Often, the customer willingly or unwillingly responds to your emails with the quoted text expanded. This causes long ticket threads to appear in your Freshdesk account. This app will automatically removes the quoted text in the reply of an agent so that you don 't have to worry about it anymore.
4.1
1.4k installs
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16
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3
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1
Camille Bouin
3 days ago
Ne fonctionne pas avec les emails reçus. Nous voyons toujours l'ensemble des échanges "quoted".
Fonctionne uniquement pour les emails envoyés depuis la plateforme de Support.
Ben Ford
2 months ago
I thought this would have an option to filter which tickets this applies to so I haven't used it.
Fábio Delboni
4 months ago
não funciona para e-mails recebidos.
Sergio Quiñonez
4 months ago
Works as expected!
The app can be enabled at the click of a button! No special requirements ;)
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Version History
This is the first version. Release notes not yet available.
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