App Overview: After installing our app, it seamlessly integrates into the ticket sidebar, empowering you to schedule ticket reopening actions effortlessly. Effortless Scheduling: Select your desired date and time, and with a simple click on the submit button, the app schedules the ticket reopening for the specified date and time. Confirmation & Success: Upon submission of the future date and time, a success message confirms the scheduled action, ensuring your tickets are handled promptly. Flexible Status Selection: Reopen tickets from a predefined set of statuses or choose a custom status - the choice is yours! Time Constraints & Error Handling: Our app ensures tickets cannot be scheduled in the past or within 6 minutes of the current time, displaying relevant error messages if needed. Additionally, tickets already in the 'Open' status cannot be rescheduled, with appropriate error messaging for clarity. Revolutionize Ticket Management: Experience smarter ticket reopening and elevate your support efficiency with our powerful app.

Simple Installation Guide: Step 1: Enter Your Freshdesk Domain Name: Begin the installation process by entering your Freshdesk domain name. This sets the stage for unlocking the full potential of our powerful ticket reopening app. Step 2: Provide Your Freshdesk API Key: Seamlessly integrate Reopen Ticket App by entering your Freshdesk API Key. Need assistance? Don't worry! Just click on the 'Not able to find' link, and we'll guide you through the process with ease. Step 3: Validation Made Easy: Click on the ‘Validate’ button, and let our app work its magic. With the correct credentials, validation will be a breeze, ensuring smooth access to all the app's features. Step 4: Install with Confidence: Congratulations! Once validation is successful, simply click on the 'Save' button to initiate the installation process. Our user-friendly interface guarantees a hassle-free experience. Step 5: Success Awaits You: The app is now installed successfully! A triumphant success message will be displayed, indicating that you're ready to reopen tickets with utmost ease and efficiency. Unlock Ticket Reopening Excellence! Ready to supercharge your support workflow and provide timely solutions to your customers? Reopen Ticket App offers a seamless installation process, bringing enhanced ticket management to your fingertips.