The Slack app lets you automate repeatable actions within Freshservice and also helps you track accurate usage information for SaaS Management. Learn more: https://support.freshservice.com/en/support/solutions/folders/50000000545 Orchestration Orchestration apps give you the ability to automate several repeatable actions that span across a diverse set of systems by performing specific actions with Freshservice Workflows. With the Slack app you can perform operations such as post messages to channels when: 1. A high priority ticket is raised 2. An approval is needed 3. A ticket is assigned. SaaS Management Freshservice’s direct integration with Slack enables accurate and reliable user and usage discovery directly from the source application instead of relying on just log in to track the same. Integrating with Slack gives you a range of data including: 1. User Name and User Type (Invited Member, Full Member, Admin) & Billing Status (Active/Inactive) in slack 2. 60 Day usage stats - Calculated based on the number of days a user has been actively using slack (logging in, sending messages). Note: The usage information can be up to 3 days delayed in some cases. This feature requires the SaaS Management Add-on. Know more: https://support.freshservice.com/en/support/solutions/articles/50000003270