Perform operations in Slack using workflows, discover and optimize Slack users and usage.
Free
4.4 (17)
1k installs
Verified by Freshworks
App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Install
OverviewReviews How to install?
The Slack app lets you automate repeatable actions within Freshservice and also helps you track accurate usage information for SaaS Management.
Learn more: https://support.freshservice.com/en/support/solutions/folders/50000000545
Orchestration
Orchestration apps give you the ability to automate several repeatable actions that span across a diverse set of systems by performing specific actions with Freshservice Workflows. With the Slack app you can perform operations such as post messages to channels when:
1. A high priority ticket is raised
2. An approval is needed
3. A ticket is assigned.
SaaS Management
Freshservice’s direct integration with Slack enables accurate and reliable user and usage discovery directly from the source application instead of relying on just log in to track the same. Integrating with Slack gives you a range of data including:
1. User Name and User Type (Invited Member, Full Member, Admin) & Billing Status (Active/Inactive) in slack
2. 60 Day usage stats - Calculated based on the number of days a user has been actively using slack (logging in,
sending messages). Note: The usage information can be up to 3 days delayed in some cases.
This feature requires the SaaS Management Add-on. Know more: https://support.freshservice.com/en/support/solutions/articles/50000003270
4.4
1k installs
Sign in to review app
17
5
4
3
2
1
James Underwood
11 days ago
Experience has been iffy.
Kevin Beattie
14 days ago
I would love to leverage the ServiceBot for Slack things rather than have to build my own app.
Nathaniel Kurtzweg
2 months ago
Love it
David Rios Lopez
3 months ago
It fails time to time and no support is provided by Fresh Service re-directing us to Slack Support
Please click on the link below so you can be redirected to the solution article with detailed information on the installation process
Installation guide for Orchestration
https://support.freshservice.com/en/support/solutions/articles/50000003313
Installation guide for SaaS
https://support.freshservice.com/en/support/solutions/articles/50000003248
Not an Admin? Share this app with your admin to install it for you.
Version History
Version 20.0
Released on Oct 06, 2023
Bug Fixes
Version 19.0
Released on Oct 05, 2023
Bug fixes
Version 18.0
Released on Apr 11, 2023
- Better visibility with sync statuses
- Background sync status refresh
- Download a detailed error report after sync
Version 17.0
Released on Jul 14, 2022
Version 16.0
Released on Jan 31, 2022
Version 15.0
Released on Dec 23, 2021
Version 14.0
Released on Dec 16, 2021
Version 13.0
Released on Sep 13, 2021
Version 12.0
Released on Sep 15, 2021
Version 11.0
Released on Sep 15, 2021
Version 10.0
Released on Sep 15, 2021
Version 9.0
Released on Sep 15, 2021
Version 8.0
Released on Sep 15, 2021
Version 7.0
Released on Sep 15, 2021
Version 6.0
Released on Sep 15, 2021
Version 5.0
Released on Sep 15, 2021
Version 4.0
Released on Sep 15, 2021
Version 3.0
Released on Sep 15, 2021
Version 2.0
Released on Sep 15, 2021
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