For companies focused on acing customer engagement, freshworks offers a fresh approach to customer engagement. With refreshing business software, like freshdesk for customer support, freshservice for cloud-based ticketing, or freshchat for modern customer messaging, freshworks products are ready-togo and easy-to-use, so you can delight your customers — every step of the way. TeamViewer out-of-the-box integrations extend freshworks customer engagement products, enabling support agents to provide “hands-on” customer support with remote control to resolve technical issues quickly — regardless of platform, operating system, or device. Key Benefits for freshservice are: • Remotely access and control any employee’s device with the TeamViewer cross-platform solution to resolve technical issues faster. • Provide employees with real- time guidance for configuring and using corporate applications. • Enables IT departments to ensure smooth operation of corporate devices and better protection of corporate data. For freshdesk and freshchat: • Remotely access external customer devices to resolve product issues quickly and efficiently • Reduce time-to-resolution • Increase customer satisfaction To use the prebuilt TeamViewer integrated apps for freshworks products, customers must have a valid freshworks subscription as well as a TeamViewer Premium, Corporate, or Tensor subscription license with the Mobile Device Support AddOn (MDS). To learn more about TeamViewer for Freshservice, please visit: https://www.teamviewer.com/en-us/integrations/freshworks/