The Translate Buddy App gives your agents the power to communicate in any language they would like, by getting quick translations from the Translate Buddy app widget on the Ticket Detail screen.
Free
900+ installs
Verified by Freshworks
App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Install
OverviewReviews
NOTE: WORKS ONLY IN CHROME.
Features
The Translate Buddy app is a comprehensive translation solution for all your language needs. With this app
* Type content in any language of your choice and get instant translations
* You can also directly dictate words into the microphone and the app will use speech-to-text and detect the words and show them on the app screen
* Use the translate button to convert the content into any language of your choice
* Agents can also hear the translated content by clicking the ‘Listen’ button, so that they can understand how the words are pronounced in that language/dialect
* Agents can use the ‘Add text’ button to add the translated content into the reply editor in just one click and then send it to the customer
The most important advantage of this is that agents can pick the dialect they would like to speak in, for the app to detect your words correctly via speech-to-text
Business Use case
* Agents can now get the perfectly translated and grammatically correct version of their content, thereby personalizing the responses to customers
* This also saves time spent in copying and pasting content into Google Translate in another browser/tab and pasting it back into Freshdesk
* Agents can give highly personalised responses to customers via Freshdesk, thereby providing a holistic customer experience
Not an Admin? Share this app with your admin to install it for you.
Version History
This is the first version. Release notes not yet available.
Build your own apps
Leverage our robust SDK, rich component libraries to build business apps backed by serverless capabilities on our developer platform. If you are not hands-on, we got you covered with our easy to use low code app builder.