Leave the legacy helpdesk behind.

    • Retain customers with seamless, reliable support
    • Save time by automating routine workflows
    • Boost team morale and productivity
    • Manage growth with the quick-to-launch helpdesk

    Try Freshdesk for free

    Sign up for a 14-day free trial. No credit card required.

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    TRUSTED BY 73,000+ BUSINESSES WORLDWIDE

    Best-in-class customer service, built in

    Efficient omnichannel support

    Simplify every experience and improve customer satisfaction by offering the support they expect, in their channel of choice.

    AI Copilot: power more productivity

    Give agents more context and automation to proactively understand customer needs and offer the next-best-action.

    Scalable helpdesk features for all

    Resolve customer queries faster with AI agents, advanced workflow automation, and custom reporting.

    Recommended by leading industry experts

    The helpdesk system for every stage of business

    Freshdesk combines best-in-class ticketing, AI and reporting: a full-featured, enterprise-ready support software, with straightforward pricing plans.

    Products

    Freshdesk

      Growth
      Ticketing, customer portal, reports and more. Ideal for small businesses that want to offer intuitive, industry-leading support
      $15/agent/month, billed annually
      Try it free
      Pro
      Everything in Growth plus customized support portals, custom objects, advanced ticketing, custom reporting, and different routing mechanisms
      $49/agent/month, billed annually
      Try it free
      Pro + AI Copilot
      Bundle
      Get all the benefits of the Pro plan and the Freddy AI Copilot add-on bundled together
      $78/agent/month, billed annually
      Try it free
      Enterprise
      Everything in Pro plus audit logs, approval workflows, skills-based assignments, additional security features, and more
      $79/agent/month, billed annually
      Try it free

      Help desk and Ticketing

      Ticketing

      Shared inbox

      Threads and tasks

      Customer portal

      Multilingual conversations

      Collaborators

      5,000 collaborators included

      5,000 collaborators included

      5,000 collaborators included

      Boost your results with Freddy AI

      Freddy AI Agent

      First 500 sessions included. $100 per 1,000 sessions.

      First 500 sessions included. $100 per 1,000 sessions.

      First 500 sessions included. $100 per 1,000 sessions.

      Freddy AI Copilot

      $29/agent/month billed annually

      Included

      $29/agent/month billed annually

      Freddy AI Insights (Beta)

      Requires Freddy AI Copilot

      Included

      Requires Freddy AI Copilot

      Analytics and Insights

      Self Service

      Routing and SLA

      Administration and Security

      Extend the power of Freshdesk

      Free plan

      $0/month for 1-2 agents

      Designed for small teams of up to two users. The plan includes all of the basics, such as ticketing, knowledge base, and pre-built reports, to increase agent productivity and support customers efficiently.

      No credit card required. 24x5 support.

      Sign up

      Why choose Freshdesk?

      Team collaboration = top customer service

      Freshdesk facilitates communication with group discussions, threads, parent-child tickets, for easier collaboration within your team or across other teams.

      Integrated reports to optimize support

      Freshdesk is built for structure and accountability with SLAs and analytics, ensuring seamless ticket tracking, clear ownership, and faster resolutions.

      The helpdesk built to grow with your business

      Boost your support strategy and use existing tools by integrating with 1,200+ apps on the Marketplace. Reduce learning curve, resolve tickets more efficiently.

      Why our customers love us

      Freshdesk was clean and simple to use, responsive and capable of matching our growth curve. We ran parallel for a month, asked for feedback, and the team voted unanimously for Freshdesk. It was an easy transition.

      freshdesk-helpdesk-system-b-testimonials-testimonial-card-personDirector of IT

      We were blown away when we saw Freshdesk. The combination of social, email, knowledge base, mobile, and gamification all together is what sealed the deal for us.

      freshdesk-helpdesk-system-b-testimonials-testimonial-card-personDirector, Technology Support Services

      Freshdesk has helped us become much more efficient. It has provided consistency in messaging too. It’s not a lot of random voices. It’s a single voice and someone they recognize.

      freshdesk-helpdesk-system-b-testimonials-testimonial-card-personBusiness Applications Coordinator

      The desktop application developed internally was a nightmare to manage. There is no question that implementing Freshdesk has been and continues to be a huge success for us.

      freshdesk-helpdesk-system-b-testimonials-testimonial-card-personEngineering and Design Services Manager

      Sign up for Freshdesk today

      14-day free trial. No credit card required. No strings attached.

      Start your free trialRequest demo