Multiple benefits, one helpdesk system

Modern Helpdesk Software for Growing Teams

Retain customers with reliable service

Take autonomous AI agents live in minutes

Unify every channel in one workspace

TRUSTED BY 50,000+ BUSINESSES WORLDWIDE

Best-in-class customer service, built in

Go omnichannel

Unify email, chat, social, and messaging in one workspace.

Focus on connections

Freddy AI resolves repetitive queries, assists agents in real-time, and delivers proactive insights.

Scale seamlessly

Add channels overnight and automate routing, SLAs, and workflows as you grow.

Rising customer expectations? Meet the AI-powered service solution

Freshdesk combines a unified command center, people-first AI that works from day one, and best-in-class ticketing. With transparent, no-surprises pricing, you always know exactly what you’re paying for.

Products

	Pro Most Popular Scale AI-powered service across your business $79/agent/month, billed annually Try it free	Enterprise Run enterprise-grade, AI-powered customer service $119/agent/month, billed annually Try it free
Omnichannel Help Desk
Freshdesk Command Center
Ticketing
Customer portal and knowledge base
Threads and tasks
Collaborators	5,000 collaborators included	5,000 collaborators included
Multilingual Help Desk
Ticket templates
Assignment - Intelliassign, round robin, and load balanced
Bring your own channel (BYOC)
Bring your own telephony (BYOT)
Skill-based ticket assignment
Freddy AI Agent
AI Agent Studio^*
Conversational AI Agent^*
Vertical AI Agent^*
Agentic Workflows^*
Improve performance^*
Email AI Agent^*
^* First 500 sessions included. $49 per 100 sessions
Freddy AI Copilot
Freddy AI Insights
Analytics
Self Service
Administration and Security
Extend the power of your service suite
View all features

Start free. Scale as you grow.

$0 for 1-2 agents for 6 months

Perfect for small teams, the free program includes essential helpdesk features such as ticketing, a knowledge base, and pre-built reports to help you resolve issues faster and scale as you grow.

No credit card required. 24x5 support.

Try it free

Why choose Freshdesk?

A platform that facilitates collaboration = top customer service

Freshdesk facilitates communication with group discussions, threads, and parent-child tickets for easier collaboration within your team or across other teams.

Unified Experiences

Freshdesk unifies channels, AI, customer insights, team collaboration, and actions into one place so agents are ready to resolve.

People-First AI

People-first AI works across your service journey - fully automating up to 80% queries, analyzing sentiment in real-time, assisting agents, and sharing proactive insights so you can fix root causes.

Recommended by leading industry experts

CustomerSelf Service HighestUserAdoption Enterprise Adoption

Why our customers love us

Freshdesk was clean and simple to use, responsive and capable of matching our growth curve. We ran parallel for a month, asked for feedback, and the team voted unanimously for Freshdesk. It was an easy transition.

Robert EverettDirector of IT

Brandt

We were blown away when we saw Freshdesk. The combination of social, email, knowledge base, mobile, and gamification all together is what sealed the deal for us.

Charles CooperDirector, Technology Support Services

Lesley

Freshdesk has helped us become much more efficient. It has provided consistency in messaging too. It’s not a lot of random voices. It’s a single voice and someone they recognize.

Paul SchwartzBusiness Applications Coordinator

Kern

The desktop application developed internally was a nightmare to manage. There is no question that implementing Freshdesk has been and continues to be a huge success for us.

Tyler NaceEngineering and Design Services Manager

Kiewit

Sign up for Freshdesk today

14-day free trial. No credit card required. No strings attached.

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