Onboard and support even your least technical customers by seeing their screen in one click from Freshchat, without downloads, using Upscope co-browsing. Not only can you see your user’s screen instantly, you can take control to scroll and click for them on THEIR screen when they’re lost. Upscope cobrowsing is instant and interactive no-download screen sharing for users which reduces resolution time by 30% per support request. Used by companies who often work with less technical people in industries like health, finance, property, hospitality, retail, construction and more.

1. Sign up to Upscope 2. Copy and paste the Upscope javascript code onto all the web pages where you want to support your users. 3. When you’re chatting to a user, an Upscope screen sharing link will appear in the Freshchat panel. 4. Click the link to see their screen and remotely guide them.