When it comes to managing contacts, accounts, and deals, both Freshsales and Pipedrive hit the mark. Additionally, Freshsales gives you the flexibility to manage leads and auto-assign them in a round-robin manner to your sales reps. It also allows you to customize your sales activities and use them to filter records, create reports, and automate actions using workflows.     

Both Freshsales and Pipedrive have automation functions. Additionally, Freshsales also offers next-generation AI capabilities that help your team engage in contextual selling, make sales easier, and grow your business faster.

Both Freshsales and Pipedrive have a robust email management system. Additionally, Freshsales allows you to create campaigns based on the recipient’s behavior and provides email engagement metrics for the same. 

Both Freshsales and Pipedrive have built-in phone functionality. Freshsales goes one step further by allowing you to buy local and toll-free phone numbers, set welcome and voicemail messages, transfer calls, mask calls, and more making it one of the best Pipedrive alternatives.

Freshsales' AI-based lead scoring allows you to categorize your leads into hot, warm, and cold. You can assign scores by adding and subtracting points based on the prospect’s profile and their interaction with your company—their behavior on your website, in-app, and email. Give your sales reps the means to focus their time and efforts to pursue the right leads using predictive contact scoring.

For effective sales engagement with prospects, you need context such as the pages they visited on your website and how they are using your app to strike the right chords and make meaningful conversations. 

Freshsales tracks your user’s behavior starting from their first touchpoint. You can not only see the pages they visited, but also how many times they did so, and what content they downloaded. It also offers the option to track user activities in your web app.

Both Freshsales and Pipedrive have standard reports and dashboards, allowing you to create your own reports from scratch and export them.

Email, phone, and chat support are available across all the plans in Freshsales. On the other hand, the Pipedrive customer service offers phone support only in the highest plan.