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Rephrase, respond, translate, summarize and research with ChatGPT

Paid

4.0 (3)

11 installs

Not governed by Freshworks Freddy AI

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Overview

Reviews

How to install?

AI Smart Assist (Multi-lang) – powered by ChatGPT - helps your agents save time and effort by streamlining your support processes. Your customer support agents will be able to: - Respond faster with a conversation starter (customizable) - Rephrase (improve) text - Summarize the entire conversation (including customer and agent replies) - Ask GPT: use your own prompts - Translate the text (with auto-detect) ------------------------------------------------------ ✨ Custom Prompts ✨ With custom prompts in Conversation Starter, you can now - Create your own prompts that are unique to your business - Use placeholders to pull relevant data into your prompt - Deploy your custom prompts to all your agents https://bit.ly/PromptGuideAISmartAssist ------------------------------------------------------ How does it benefit your business? ⭐️ Increases agent productivity ⭐️ Improves customer satisfaction ⭐️ Serves customers in their language ------------------------------------------------------ Choose from among multiple options to insert responses into the ticket: ⭐️ Insert in reply editor ⭐️ Insert in note editor ⭐️ Create a private note ⭐️ Append to ticket description

Data Management and Storage

Does this App Collect/Process Enduser data? Yes, the AI Translate Buddy app for Freshdesk, AI Smart Assist apps, and Thank You GPT apps for Freshdesk and Freshservice process end user replies and names, but do not store them anywhere. After processing, they are returned to the app's front-end.
Does this App share enduser data with Third Party? Yes
1. Name: End user data is processed by Azure Open AI services.
2. Link: https://azure.microsoft.com/en-in/products/ai-services/openai-service
3. Country: Azure Open AI services currently process the data only in their US data centers.
4. Purpose: Use AI to transform the data based on the prompts to rephrase, translate, summarize, or generate a starter message.

Please reach out to developer support for any info related to User Data Management

4.0

11 installs

Martin Weakley

17 days ago

The translation abilities fell well short of what is needed for translating tickets. 1. language dropdown showed all languages, and we could not limit it to the ones we work with. 2. We need inline translations, not copy paste, for tickets that we work with. The Japanese specialist works a ticket then sends to HQ we have to copy paste portion by portion to see what was said.

App Developer

16 days ago

The app offers the option to provide a custom prompt making use of placeholders for ticket fields and user properties. In addition to this, there are several ways in which you can automatically insert the response into the ticket as 1) A reply 2) A private note 3) Append it to the ticket description 4) Prepend it to the ticket description. Please contact support@taroo.in and we will help you customize the app to your unique requirements.

Chanile Sebastian

about 2 months ago

Great app! Works very well with the translation which we only use it for and other great functions are also available in the app but are disabled since we don't need them right now. Gets the job done quick and easy with the translation and great help and support from app developer. Helped us quickly with customization and new features in the app.

To install this app, you will need to validate your Freshservice account. ➡ Freshservice Domain: Entire the domain name of your Freshservice account. For example, contosoapp.freshservice.com. ➡ Freshservice API Key: How to find your API Key? 1. Login into your Freshservice account 2. Click on your profile picture on the top right and select 'Profile Settings' 3. In the sidebar on the right, you will find the API Key 4. Copy-paste this and verify your Freshservice account Verify your Freshservice credentials and click Install.