Five customer service channels and their impact on EX
Veena Ramakrishnan on July 1, 2022. 4 min read
As the pandemic pushed businesses online overnight, companies quickly scaled automation and self-service technology like chatbots and knowledge based FAQs to deflect and resolve employee support issues. However, IT teams have a big opportunity to go beyond resolving tech requests and make it a delightful exchange that deepens relationships across the business. Companies are also…
