Nivedha Thirumavalavan on October 4, 2023. 9 min read Guide to ITIL Root Cause Analysis (RCA) Step into the nerve center of IT service management (ITSM): root cause analysis (RCA). This isn’t ...
Prathiksha Rudharraju on February 7, 2023. 4 min read Cloud Visibility – First step to your Cloud ... Visibility is often cited as a critical or the first step for any cloud cost journey. But what exact...
Prathiksha Rudharraju on January 31, 2023. 4 min read 7 ways to optimize cloud costs Do you know what keeps Cloud Administrators up at night? Yes, you guessed it right. Cloud bills !!! ...
Suganya Manivannan on December 29, 2022. 3 min read A Holiday Wishlist for ITSM Tools This Christmas, kids all over the world were busy writing their letters to Santa with their Christma...
Simran Achpal on December 6, 2022. 4 min read How to choose an incident management software The ITIL definition of an incident is “an unplanned interruption to or a quality reduction of an I...
Simran Achpal on September 15, 2022. 3 min read 5 must-haves in your problem management software What is problem management? In ITSM terms, an incident is a single unplanned interruption or reduc...
Anusha Jha on July 18, 2022. 3 min read Streamline incident response on a unified platform “An organization’s incident response has a direct impact on effective service restoration, minim...
Neharika Sundar on June 6, 2022. 4 min read Managing the unseen – getting started with S... SaaS – the growing present and the imminent future Claiming that SaaS is the future is a broad...
Veena Ramakrishnan on May 12, 2022. 3 min read Building an ‘anywhere operations’ mindset for ... Given a choice, would you rather wait for a cab ride that’s 25 mins away or look for other options...
