One intelligent hub for every employee service
Streamline request management with a powerful, easy-to-manage catalog. Automate approvals, maintain compliance, and give employees a faster, more intuitive way to get things done.Power everyday requests with a versatile catalog
A flexible, intelligent service catalog makes work easier for everyone by giving IT teams the control to manage efficiently and employees the freedom to get what they need faster.
Equip employees to raise service requests directly through the catalog or ask Freddy AI Agent in Slack or Microsoft Teams, ensuring quick and effortless resolutions.
Give employees clarity. Give IT control.
Equip IT and employees with intelligent tools that automate, organize, and accelerate service requests from form to resolution.
Custom Branding
Personalize the service portal to match your brand identity with customizable themes, layouts, and visual elements.
AI-powered Self-serve
Access the service catalog directly from Slack or Microsoft Teams. Freddy AI Agent searches available items and raises requests directly.
Shared Fields
Create a single shared field and use it across multiple forms. Reduce manual work, maintain consistency, and ensure compliance.
Auto-populated Fields
Auto-fill form fields using user and catalog data to cut typing, prevent errors, and speed submissions.
Service Categorization
Organize services into structured categories and subcategories for easy discovery, simplified navigation, and faster access.
Access Control
Manage who sees and requests what. Define permissions, ensure data security, and maintain compliance with ease.
Inventory Insights
Get real-time visibility into service availability. Plan purchases, allocate budgets, and stay informed when items run low.
Multi-lingual Support
Deliver a localized experience with multi-language support, enabling employees to access services in their preferred language.
Redefine your service experience with Freddy AI
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Connect with our product experts to get a tailored demo, pricing insights, and answers to your IT challenges.
Watch product tour
Watch a short 6 min tour of the product to understand how Freshservice streamlines IT operations with AI and automation.