Arvind on September 2, 2019. 5 min read Coming to Grips with ITIL 4’s Service Value ... Learning complex ideas and concepts We have all spent our lives learning and mastering complex conce...
Arvind on August 21, 2019. 5 min read ITIL 4: Why are Practices better than Processes? The name game Shakespeare famously asked, “What’s in a name?” In Romeo and Juliet, the nam...
Arvind on August 8, 2019. 5 min read ITIL 4 vs ITIL V3: The Major Differences We live in a world where evolution and progression is the norm. The car we drive might be a Mark IV;...
Arvind on August 1, 2019. 5 min read ITIL Through the Times In the beginning ITIL has existed for a long time, the first books went on sale during 1989. Both IT...
Arvind on July 11, 2019. 5 min read Five Reasons to get ITIL 4 Certification ITIL 4 is here: to date, there are a foundation book and examination package, with more being releas...
Arvind on September 28, 2018. 6 min read Strategies to mitigate IT asset management risks Your people might be your business’s most important asset, but in the digital age, your technology...
Arvind on September 20, 2018. 3 min read Using IT Asset Management to Help Control IT Costs IT organizations seem to constantly be under pressure from company leaders to lower operational cost...
Arvind on August 1, 2018. 2 min read Why poor asset management is bad for your business For many companies, the approach to IT Asset Management (ITAM) is an occasional inventory and then f...
Arvind on May 24, 2018. 3 min read Why Time in Pending Status is an important KPI in ... Most IT Service Desk SLAs are built around response time and resolution time (MTTR) which are great ...
