Padma Sankar on July 3, 2018. 4 min read 4 Techniques for Effective Problem Management Every business faces this challenge of differentiating Incident management from Problem management a...
Padma Sankar on May 22, 2018. 4 min read ITSM lessons from Toyota principles IT stakeholders constantly strive for cost reduction and resource optimiz...
Padma Sankar on May 3, 2018. 3 min read What is Agile ITSM Speed to market and adaptability are two important factors to stay relevant in today’s fa...
Padma Sankar on April 5, 2018. 4 min read 5 things you never thought will make your end user... I recently had an issue with my Telecom network and it disturbed my routine in making ...
Padma Sankar on March 6, 2018. 5 min read Change & Release Management – It’... New implementations are inevitable for any business to grow. It is important to complete ...
Padma Sankar on February 22, 2018. 4 min read A day in the life of an IT agent It’s 8.30 in the morning Andrea is a Tier-I IT support staff who has a confident smile in he...
Padma Sankar on February 16, 2018. 3 min read Back to Basics – ITIL Change Management Proc... Digital transformation is a high priority activity for most IT leaders now. Businesses undergo simil...
Padma Sankar on January 8, 2018. 4 min read New Year Resolutions We All Should Take – Sa... The role of IT has expanded as businesses embrace the cloud and go digital. When companies scale, it...
Padma Sankar on November 28, 2017. 4 min read Achieving World-Class ITSM Experience What do companies like Southwest Airlines, Zappos, Ritz Carlton and Amazon have in common? These are...
