Sanjeev NC on October 27, 2017. 3 min read 7 Fun Service Desk Tips From The Greatest Wizard E... No, not Harry Potter. For me the greatest wizard of all time is Professor Dumbledore, with his abi...
Sanjeev NC on October 18, 2017. 4 min read Why You’re Drowning in ‘High-Priority&... As per ITIL, priority is a factor of impact and urgency, which means that the priority of an incid...
Sanjeev NC on September 21, 2017. 4 min read Why Service Management Needs Selfless Service We used to believe that the only way for people to get money out of their bank account was to go vi...
Sanjeev NC on January 31, 2017. 4 min read Why does incident management fail to keep the prom... Incident management promises to restore normal service operations as quickly as it can. But, does it...
Sanjeev NC on October 11, 2016. 5 min read How to improve adoption of IT service desk softwar... Do you remember the time Facebook changed its layout? And all the opposition it brought about? Used...