Vijay Shankar on October 11, 2017. 4 min read Automate Employee Onboarding With Freshservice &am... The Pain – During employee onboarding and offboarding in an organization there is process for ...
Vijay Shankar on January 22, 2016. 3 min read Good Service Desk vs. Bad Service Desk I have been sharing my experiences on customer support at Freshworks product trainings, demos, and ...
Vijay Shankar on November 18, 2015. 4 min read Starting CSI with the service desk I’ve done many Freshservice demos, training sessions, and implementations. During these experience...
Vijay Shankar on September 16, 2015. 4 min read You Still Don’t Have a Service Catalog? BIG Mist... As an IT Admin, you may ask “what is a service catalog?” or “why do I need a service catalog?...
