Neharika Sundar on January 21, 2022. 3 min read Delightful service management turns eight Eight years back we were inspired to create an employee experience on par with the best customer ex...
Manjusha Vattem on September 1, 2020. 4 min read 5 IT Self-Service Portal Use Cases That Are Not-So... An IT self-service portal is much more than an IT storefront. With the consumer-world self-service t...
Manjusha Vattem on May 12, 2020. 4 min read Elevate Employee Engagement with IT Service Catalo... “Wifi is down”, is the hip new scare phrase of our time. People have stopped taking natural cala...
Manjusha Vattem on May 11, 2020. 3 min read Drive Business Excellence With predictive intellig... Imagine you’re working in IT service and you could get a heads up about a surge in the number of t...
karthik govindarajan on April 7, 2020. 5 min read 6 Best IT Productivity Tools for working remotely ‘Work gives you meaning and purpose and life is empty without it’ – Stephen Hawking &nbs...
Manjusha Vattem on February 21, 2020. 4 min read IT Is Better With Chatbots! Automating processes is a game-changer in the tech industries, and IT services do not want to be lef...
Manjusha Vattem on December 6, 2019. 8 min read Your Go-To Guide To The Best IT Conferences In 202... Updated February 2022 The modern digital world is evolving at a rapid pace. Furthermore, the lifecyc...
Arvind on September 26, 2019. 5 min read 10 Reasons To Dump Your On-Premise Ticketing Syste... Cloud computing is growing in popularity as an alternative to on-premise computing. Many organizatio...
Jhanani Ranganathan on October 3, 2018. 3 min read Are Legacy IT Systems Holding Your Digital Busines... People today expect great digital experiences, whether they’re at dinner or at the bank. While cha...