Radhika Narayanan on March 15, 2022. 4 min read 7 ways service management is changing – By P... The past couple of years has radically transformed nearly every aspect of our world. Living through ...
karthik govindarajan on February 23, 2022. 4 min read 5 Self-service challenges and how to solve them Self-service as a function has become ubiquitous, whether employed to improve customer satisfaction,...
Vishnu Prasad on May 25, 2021. 9 min read How To Set Up Your Service Desk – The People... Service Desk Defined The service desk acts as the primary support mechanism in organizations, managi...
Manjusha Vattem on September 1, 2020. 4 min read 5 IT Self-Service Portal Use Cases That Are Not-So... An IT self-service portal is much more than an IT storefront. With the consumer-world self-service t...
Manjusha Vattem on August 14, 2020. 4 min read 5 Tips For Creating a Fantastic Self-Service Porta... Help me help myself, or I’m out – is the new mantra this ‘always on-demand’ generation i...
Jijith Murali on June 18, 2020. 2 min read Manage all mobile devices in your organization wit... Sitting at the beach. A cocktail in one hand and working with a smartphone on the other. Fancy, isn...
Manjusha Vattem on May 12, 2020. 4 min read Elevate Employee Engagement with IT Service Catalo... “Wifi is down”, is the hip new scare phrase of our time. People have stopped taking natural cala...
Manjusha Vattem on May 11, 2020. 3 min read Drive Business Excellence With predictive intellig... Imagine you’re working in IT service and you could get a heads up about a surge in the number of t...
karthik govindarajan on February 28, 2020. 2 min read IT Support Job Description Guide An IT support agent is one of the most important roles in an organization. They are responsible for ...