Vishnu Prasad on April 23, 2020. 6 min read Ensuring Business Continuity with your IT Team Introduction This is part 1 of a 4-part series where our CIO, Prasad Ramakrishnan, was interviewed b...
karthik govindarajan on April 7, 2020. 5 min read 6 Best IT Productivity Tools for working remotely ‘Work gives you meaning and purpose and life is empty without it’ – Stephen Hawking &nbs...
karthik govindarajan on February 28, 2020. 2 min read IT Support Job Description Guide An IT support agent is one of the most important roles in an organization. They are responsible for ...
Hemalakshmi Balaraman on January 6, 2020. 5 min read 5 New Things You Didn’t Know You Could Do Wi... The future belongs to those who see possibilities before they become obvious. – John Sculley...
Arvind on November 13, 2019. 5 min read 5 Signs That Your Knowledge Base Is Failing Implementing a knowledge base has become one of those things support providers know they need to do,...
Arvind on November 12, 2019. 5 min read Real-Time Incident Management with Ticketing Syste... Business disruptions are costly to both the supplier and the customer of the service. Business as us...
Manjusha Vattem on September 6, 2019. 5 min read Top 7 Service Catalog Examples From Across Industr... The service catalog plays an important role in interactions that can afford to be transactional with...
Sanjeev NC on January 22, 2019. 4 min read IT memes for classic ITSM problems I’ve always been a huge fan of memes. I discovered the utility of memes in the professional sp...
Padma Sankar on October 17, 2018. 4 min read Improve Incident Resolution with Freshservice Team... Enterprise collaboration is gaining traction that encourages internal peer interaction and informati...