Jhanani Ranganathan on October 2, 2018. 2 min read The State of Digital Transformation in 2018 Digital transformation is a series of small sprints that includes implementing the right technologie...
Arvind Subramanian on September 19, 2018. 7 min read Stress and IT: Did you try turning it off and on? We’re seeing a lot of discussion around the mental health of IT professionals lately. And rightful...
Arvind on May 23, 2018. 3 min read Why Software Licenses and Subscriptions should be ... When companies think about what assets make up their IT environment, the often think about things li...
Padma Sankar on February 22, 2018. 4 min read A day in the life of an IT agent It’s 8.30 in the morning Andrea is a Tier-I IT support staff who has a confident smile in he...
Arvind on November 29, 2017. 3 min read How a Service Desk Can Help your Digital Transform... Digital transformation is the process of embedding modern technology in your business – leveraging...
Sanjeev NC on October 31, 2017. 3 min read How I think Alexa can help IT Service Management How will an Alexa service management skill make sense to IT folks? I got an Amazon Echo Dot for my b...
Sanjeev NC on October 27, 2017. 3 min read 7 Fun Service Desk Tips From The Greatest Wizard E... No, not Harry Potter. For me the greatest wizard of all time is Professor Dumbledore, with his abi...
Sanjeev NC on October 18, 2017. 4 min read Why You’re Drowning in ‘High-Priority&... As per ITIL, priority is a factor of impact and urgency, which means that the priority of an incid...
Sanjeev NC on September 21, 2017. 4 min read Why Service Management Needs Selfless Service We used to believe that the only way for people to get money out of their bank account was to go vi...
