Vishnu Prasad on February 22, 2022. 5 min read Top 13 ITSM Skills for IT Professionals Today The ITSM landscape is transforming at an unprecedented pace. As the industry anticipates reaching ov...
Radhika Narayanan on February 10, 2022. 5 min read 12 ways to ace customer communications during a sy... System outages are the worst nightmares for IT support teams, but they also provide an opportunity t...
Veena Ramakrishnan on December 23, 2021. 3 min read Five Building Blocks for Successful AI-Enabled ITÂ... Advances in machine learning and NLP have cracked the flood gates open and AI is now emerging as the...
Rohitkumar Nair on November 9, 2021. 2 min read A Roadmap to Modernise IT Service and Operations M... In the last decade or so AI has gone from a buzzword to table stakes. Data reveals that organization...
Veena Ramakrishnan on September 30, 2021. 2 min read 5 AI Use Cases in ITSM and ITOM A broad enthusiasm for AI is already evidenced by the technology’s adoption within many organizati...
Vishnu Prasad on May 25, 2021. 9 min read How To Set Up Your Service Desk – The People... Service Desk Defined The service desk acts as the primary support mechanism in organizations, managi...
Vishnu Prasad on May 17, 2021. 5 min read 9 Change Management Mistakes (and How To Avoid The... Customer preferences are evolving just as quickly as technological advances! This can have a signifi...
Vishnu Prasad on October 12, 2020. 8 min read IT Change Management Guide – How to Manage C... IT change management is one of the most important aspects of your service management and IT operatio...
Manjusha Vattem on September 1, 2020. 4 min read 5 IT Self-Service Portal Use Cases That Are Not-So... An IT self-service portal is much more than an IT storefront. With the consumer-world self-service t...
