Editorial NL on May 19, 2021. 5 min read Wat is een change agent – en wat doet ‘ie ... Change agent: een term die steeds vaker voorbij komt – maar wat is het eigenlijk? Een change a...
Editorial Uk on April 21, 2021. 7 min read 10 IT Trends that Will Shape Service Management in... ITSM is becoming smarter and delivering even more bang for the buck—across the entire organization...
Lakshmy Govind on February 16, 2021. 2 min read Stranded with Cherwell? Migrate seamlessly to Fres... Ivanti’s recent acquisition of Cherwell surprised the ITSM industry, and stirred up more questions...
Redaktion Deutschland on December 2, 2020. 4 min read ITIL vs. COBIT Bei ITIL und COBIT handelt es sich um zwei weit verbreitete Frameworks, die Ende der 1980er- und Anf...
Editorial NL on December 2, 2020. 4 min read ITIL vs. COBIT: Wanneer gebruik je deze kaders? Zowel ITIL als COBIT zijn veelgebruikte kaders om IT-servicemanagement (ITSM) op te baseren. Ze kunn...
Jijith Murali on November 25, 2020. 3 min read Streamline your procurement process with Purchase ... In an organization, purchases in IT happen in huge numbers. It is one of the key responsibilities of...
Manjusha Vattem on September 1, 2020. 4 min read 5 IT Self-Service Portal Use Cases That Are Not-So... An IT self-service portal is much more than an IT storefront. With the consumer-world self-service t...
Jijith Murali on March 3, 2020. 3 min read Freshservice Makes It to Okta’s Top 10 Fastest-G... Freshworks’ IT service management tool, Freshservice, is among the world’s fastest-growing workp...
Arvind on September 16, 2019. 4 min read HIPAA Compliance in ITSM With HIPAA personal health information becomes yet another target for cyber-criminals. While Human R...
