Get more out of your Freshworks products

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Boost productivity by equipping agents with the right apps.

Accumulating overdue tickets, missing SLA’s, losing sales deals, and overworked, exhausted agents? Equip your agents with these powerful and feature-rich apps that facilitate easy access to files, seamless collaboration, effortless translations, and much more.

Improve collaboration between your agents and internal teams through real time Slack notifications

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Microsoft Teams

Simplify cross-team collaboration and enable contextual customer support with Microsoft Teams app

Attachment Manager

Have complete control over all ticket attachments with this interactive attachments manager widget.

Hide/Disable Ticket Fields

This app enables you to hide and/or disable selected ticket fields for specified agents.

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Signature Management App

Signature management made easy on freshdesk. Simple to configure and use.

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Auto Ticket Merger

This app automatically merges tickets created by the same customer during a certain time span.

Get to handle all your difficult timekeeping troubles without having to move from your Freshdesk screen

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Custom Ticket Fields

Simplify custom field management with product, group or ticket-based visibility in your Freshdesk

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Translate Buddy

The Translate Buddy App gives your agents the power to communicate in any language they would like, by getting quick translations from the Translate Buddy app widget on the Ticket Detail screen.

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Securely store, access, and share your Google Drive files from within Freshdesk.

Asana helps you create a task from a Freshdesk ticket into Asana for easier tracking and follow-up.

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Parent Child Synchronization

Synchronize notes and replies between the parent and child ticket(s) and vice versa.