This app brings a much-needed functionality where if the same customer raises two or more tickets in a short time span (you can set a time span of your choice), the tickets following the first one will all get automatically merged with the first ticket. (All the other tickets except the first one will get automatically marked as 'Closed') Use case: If an e-commerce purchase fails, sometimes customers raise one ticket after another in short spans of time. This app will automatically merge all tickets into one as long as it is from the same email ID. Important things to note: 1. The primary connector is email ID, so the ticket merger app will NOT work for tickets raised via Facebook, Twitter or Phone. 2. Please ensure there are no mandatory fields in the ticket. This app CANNOT merge tickets that have mandatory fields.

No installation steps required. Simply choose the time interval within which, if a customer raises multiple tickets, you want them merged. You can enter any custom time frame that is convenient for you. Configurations available: Window Duration: The window duration (in minutes) within which similar tickets will be merged. For example, 30 will merge the tickets raised within 30 minutes will be merged with the primary ticket from the same requester. Exclude Emails: List of emails that will always be excluded in the condition. Include Emails: List of emails that will always be merged regardless of the window duration configured. Whenever a ticket is received from this email, they will always be merged to their first ticket. Include Domains: List of domains that will always be merged regardless of the window duration configured. Whenever a ticket is received from an email with this domain name, they will always be merged to their first ticket. Example format: "@freshworks.com". Exclude Domains: List of domains that will always be excluded from the condition. Whenever a ticket is received from an email with this domain name, they will always be ignored by the app. Example format: "@freshworks.com". Merge Tickets from all Portals: Configure whether to merge tickets from all the portal or mark NO to check for matching portals as well. Included Sources: Sources to watch out for tickets to be merged. Only tickets from the configured sources will be merged in the configured window duration. Require the app's IP to add to your network's allowlist: The app will make API requests from a fixed set of IP addresses that can be allow-listed at your network if required.