Shamita Sharma on December 19, 2023. 3 min read Unleashing the Full Potential of Free Survey Progr... In the world of customer experience (CX) management, you don’t always need a massive budget to...
Shamita Sharma on December 18, 2023. 5 min read The Significance of Closed-Loop Feedback in Enhanc... So, you’ve successfully collected and analyzed survey data. It’s time to take the next c...
Shamita Sharma on December 11, 2023. 4 min read Mastering Customer Feedback – A guide for Pr... Introduction For product managers, the pulse of a successful product often beats in tandem with the ...
Niranjan Ragavan on November 8, 2023. 4 min read What is a user interview and why do it? A user interview is a one-on-one conversation between a researcher and their potential or existing a...
Shamita Sharma on July 25, 2023. 4 min read Leveraging CSAT Surveys: Paving the way for a rema... As the academic world gears up for a new session, schools and universities nationwide are sharpening...
Niranjan Ragavan on July 24, 2023. 3 min read What is a perceptual map and why perceptual mappin... A perceptual map is a visual representation of a customer’s perception of your product or service....
Niranjan Ragavan on June 30, 2023. 3 min read An easy guide to the voice of the customer What is Voice of the Customer (VoC)? VoC, or Voice of the Customer is a research method used to capt...
Shamita Sharma on June 26, 2023. 3 min read Unleashing how AI can transform your feedback surv... Feedback surveys are a vital tool for businesses to gauge customer loyalty and satisfaction. They pr...
Shamita Sharma on June 26, 2023. 4 min read Survey Fatigue: Are your respondents tired of answ... Understanding Survey Fatigue: Survey fatigue refers to the phenomenon where respondents become fatig...