Where to find Freshworks in June 2025
A monthly roundup of events, webinars, and other events that will feature Freshworks executives and partners around the world
Here’s a look at the industry events in June 2025 where you will find Freshworks, with details for those interested in attending in person or watching online:
Refresh Europe 2025, London, England
June 11
Refresh Europe 2025 is Freshworks’ flagship event for CX, IT, and business leaders. This free, in-person event at the iconic Emirates Stadium features a full day of networking, inspiring keynotes, and live product demos on AI-powered service. The event is now full, and interested participants can join the waitlist or attend online at the Refresh Virtual Summit on June 12. Attendees will hear real-world customer success stories and join expert-led sessions exploring the future of service, macro trends driving CX and EX technologies, and evolving skills for the AI era. Freshworks executives will open up with a keynote on the future of service.
Featured speakers:
Simon Birch, head of customer experience, Hobbycraft: “How AI-powered, integrated support reduces friction and improves CX”
Katie King, CEO, AI in Business: “Stealable innovation: What customer experience leaders can learn from other sectors”
Matt Beane, author, The Skill Code: “Rethinking skills and talent strategy for the AI era”
Virtual event: Refresh Virtual Summit 2025
June 12 | 9 a.m. PDT | 10 a.m. BST | 10 a.m. IST
Refresh Virtual Summit 2025 is Freshworks’ flagship virtual summit, where over 2,000 CX, IT, and business leaders will come together for an intimate discussion on the future of AI-powered service. From live product roadmaps to customer success stories and expert Q&As, this 100% virtual and free event is built for CX and IT professionals, decision-makers, and business leaders. Discover the latest in automation, productivity, and customer delight before your competitors do.
Featured speakers:
Dennis Woodside, CEO and president, Freshworks: “The future of service software is uncomplicated”
Michelle Esgar, director of marketing & experience, Panasonic: “AI and the future of work: Uncomplicating engagement and productivity”
Matt Beane, author, The Skill Code: “Rethinking skills and talent strategy for the AI era”
Mika Yamamoto, chief customer and marketing officer, Freshworks: “The future of service software is uncomplicated”
Tom Davenport, co-founder, RoAI Institute: “Maximizing ROI of AI: A guide to delivering rapid impact”
Roger Crown, VP of IT, Marathon Health: “AI and the future of work: Uncomplicating engagement and productivity”
InfoTech Live 2025, Las Vegas
June 10–12
With 4,000+ attendees and a roster of renowned speakers, including Malcolm Gladwell, the 2025 edition of the InfoTech Live is happening at The Bellagio, Las Vegas. The three-day event will feature in-conference workshops, peer roundtables, and hands-on playbooks. This flagship event arms CIOs and IT leaders with the insights they need to drive digital transformation. Attendees will gain tailored guidance to shape strategy and unlock new efficiencies and solutions to lead their organizations with clarity in a tech-saturated world.
Customer Contact Week (CCW) 2025, Las Vegas
June 9–12
CCW Las Vegas is a premier event for customer experience professionals across the world. The 2025 edition features industry heavyweights, CX innovators, and an unexpected guest: Guy Fieri. With sessions on everything from agent retention to proactive service design, plus vibrant after-hours networking, CCW blends business-critical insights with high-energy experiences. Whether you're rethinking team culture or revamping your support stack, CCW offers the right solutions and right people to deliver smarter services and experiences. Freshworks will showcase live demos of Freshservice and Freshdesk at booth 1127.
CANHEIT Summit 2025, Regina, Saskatchewan
June 16–19
Hosted by the University of Regina and CUCCIO, the CANHEIT 2025 Summit gathers Canada’s top IT leaders to explore the latest in cyber intelligence, research computing, and institutional excellence. Freshworks will lead a 30-minute technical session and engage attendees across multiple formats at this summit for innovation in academia. Attendees will leave with actionable insights on navigating digital transformation within the complexities of academic environments.
Connected Manufacturing Forum 2025, St. Louis, Missouri
June 23–25
At the Connected Manufacturing Forum, more than 200 leaders from global manufacturing giants, including LEGO, Lockheed Martin, Westfall Technik, and more, will unpack what it really takes to integrate AI, IoT, and digital operations without disrupting the shop floor. Participants will walk away with honest insights, proven frameworks, and insights from the manufacturing frontlines. The three-day event covers insight-packed sessions on topics like cybersecurity, data-driven innovation, and smart industrial automations. Freshworks will deliver a 20-minute keynote presentation, plus product demos at a booth.
GBI Impact CIO Evening Gathering, Columbus, Ohio
June 26
This exclusive CIO evening brings together senior IT leaders to exchange ideas over cocktails and candid conversations. From emerging tech to leadership challenges, the GBI Impact Evening Gathering creates the space for peer learning, relationship building, and trusted dialogue, far from the noise of traditional conferences. Attendees can expect high-impact discussions in a relaxed setting, perfect for nurturing strategic business relationships.
Virtual event: IDC Webinar: IT Service Management and the Role of AI
June 26 | 2 p.m. EDT / 11 AM PDT
In this IDC-led virtual roundtable, Stephen Elliott (Group VP, IDC) and Freshworks CTO Murali Swaminathan break down how AI is transforming ITSM. With open, executive-level dialogue, this webinar explores data governance, AI maturity, and the real-world outcomes shaping tomorrow’s IT strategies. Attendees will gain a clear view of how organizations are preparing for AI at scale, while addressing risks, ROI, and the evolving role of service teams.
