Employee experience

Trends and insights about uncomplicating experience for employees

Blog
Employee Experience

When AI feels like a threat, not a tool

BCG’s Matt Kropp explains how leaders can overcome employee skepticism with hands-on opportunities, using AI themselves, and reframing its benefits

James Daly

4 min read

Blog
Employee Experience

Powered by AI, IT service delivery hits all-time highs

The 2025 Freshservice Benchmark Report provides a roadmap for the future of IT support

Anusha Jha

3 min read

Blog
Employee Experience

The talent paradox

With AI ascendant, a troubling dilemma has emerged: Employers demand more experience from their new hires while providing fewer opportunities to acquire it. Leading researcher Matt Beane sees how AI can help solve a problem it helped create.

James Daly

5 min read

Blog
Employee Experience

AI is redefining the metrics behind employee experience

AI is redefining the metrics behind employee experience

Kristin Burnham

5 min read

Blog
Employee Experience

Teaching employees to trust AI

Nearly every company has embraced AI in principle, but full adoption still lags. Here’s how to get employees to actually use it.

Dan Tynan

4 min read

Blog
Employee Experience

AI adoption starts with a clear vision

In an interview, Freshworks’ Sriram Iyer lays out a five-part framework for IT pros leading AI transformation in their organizations

Laura Rich

3 min read

Blog
Employee Experience

3 critical needs for agentic AI in the public sector

AI agents hold huge promise for government agencies at every level. But there are hurdles to clear before they can revamp citizen services.

Dan Tynan

5 min read

Blog
Employee Experience

Wendy Turner-Williams: Ground rules for good AI governance

Executive insights on the rapidly evolving role of the CIO

Laura Rich

2 min read