Employee experience
Trends and insights about uncomplicating experience for employees
Why every organization needs a 'Simplifier in Chief'
Unmanaged complexity is dragging down your business. Reducing friction can help you stay ahead of the pack.
Dan Tynan
7 min read
Fixing the trust problem holding back ESM adoption
The challenge is cultural, not technical or financial. Three steps can build the organizational trust that makes scaling possible.
Howard Rabinowitz
4 min read
Why IT teams are reaching their breaking point
Years of building the modern enterprise have left IT buried under its own success. Uncomplicating is the answer.
Dan Tynan
4 min read
The cost of complexity on business
A new report from Freshworks shows how complicated tech stacks and processes are impeding growth, draining revenue, and making employees miserable.
Team Freshworks
3 min read
5 steps to break the cycle of organizational chaos
In a new book, two management gurus lay out a framework for fighting inefficiency, reactivity, and other workplace ills
James Daly
6 min read
How AI is reshaping the modern IT team
As AI transforms operations, IT leaders face a new challenge: Building teams for a future that's still taking shape
Howard Rabinowitz
4 min read
The service silo problem has a solution, and it’s working
New benchmark data reveals that companies are adopting ITSM principles across the enterprise to deliver faster, smarter service
Howard Rabinowitz
4 min read
How AI is moving service delivery beyond IT
The latest Freshservice Benchmark Report revealed breakout adoption and use cases for business-oriented service and AI. Freshworks’ Ravi Tharisayi explains why