Employee experience
Trends and insights about uncomplicating experience for employees
When AI feels like a threat, not a tool
BCG’s Matt Kropp explains how leaders can overcome employee skepticism with hands-on opportunities, using AI themselves, and reframing its benefits
James Daly
4 min read
Powered by AI, IT service delivery hits all-time highs
The 2025 Freshservice Benchmark Report provides a roadmap for the future of IT support
Anusha Jha
3 min read
The talent paradox
With AI ascendant, a troubling dilemma has emerged: Employers demand more experience from their new hires while providing fewer opportunities to acquire it. Leading researcher Matt Beane sees how AI can help solve a problem it helped create.
James Daly
5 min read
AI is redefining the metrics behind employee experience
AI is redefining the metrics behind employee experience
Kristin Burnham
5 min read
Teaching employees to trust AI
Nearly every company has embraced AI in principle, but full adoption still lags. Here’s how to get employees to actually use it.
Dan Tynan
4 min read
AI adoption starts with a clear vision
In an interview, Freshworks’ Sriram Iyer lays out a five-part framework for IT pros leading AI transformation in their organizations
Laura Rich
3 min read
3 critical needs for agentic AI in the public sector
AI agents hold huge promise for government agencies at every level. But there are hurdles to clear before they can revamp citizen services.
Dan Tynan
5 min read
Wendy Turner-Williams: Ground rules for good AI governance
Executive insights on the rapidly evolving role of the CIO
Laura Rich
2 min read