ICYMI: Employees’ AI spending, data failures in AI, AGI “is here,” and ITSM in 90 days
Your curated briefing on the latest news and ideas for AI-powered service operations
The world of tech moves fast. Every other week, we bring you some of the best stories to stay on top of the trends and at the top of your game. Here’s what you need to know:
IT Pro: Workers are so keen on using AI at work that they're paying for it themselves
A Deloitte study found 63% of UK workers have used generative AI for work, while 31% are using it without their employer’s knowledge and 17% are personally paying for at least one AI tool. For IT teams, the takeaway is less about stopping AI adoption and more about getting approved tools, training, data controls, and governance in place before shadow AI becomes the default. Read more.
IT Brew: How new IT managers get up to speed on budgets
“[Executives] don’t care about lines of code committed per week,” Rinderer, now SVP of public sector and global enterprise at IT operations platform NinjaOne, said. “They care about, how does this tie to revenue? And you’ve got to learn how to speak that language, and that’s a pretty steep learning curve for most people.” Read more.
CIO Dive: AI failures often trace back to poor data foundation: survey
A lack of structured context and runtime governance is leading to greater manual supervision as 87% of decision-makers said their teams regularly check that the context available for AI agents remains accurate and current, the survey found. More than half of respondents said employees spend hours manually reviewing and correcting AI agent outputs. Read more.
The A16Z Show: Why OpenAI says we’re entering the AGI era
"We're at a point now where we have to really start thinking about what we call pacing the frontier. As we move to more capable models, you really have to make sure that safety, security, alignment—those are all standards that you're constantly upleveling. Those actually become almost the bottleneck to progress, the part that you have to spend a lot of your effort to get right." Listen here.
The Works: Live in 90 days
“Embecta’s IT team was tasked with building an entire technology ecosystem with a fraction of its former workforce, and no time to wait on developers. Freshservice didn’t require coding expertise or months of implementation, so the company could spin up a self-service portal and chat in no time, rolling out quickly to finance and HR teams shortly thereafter, too.” Read more.
