Where to find Freshworks in May 2025
A monthly roundup of events, webinars, and other events that will feature Freshworks executives and partners around the world
Here’s a look at the industry events this month where you will find Freshworks, with details for those interested in attending in person or watching online:
NLIT Federal Business Conference, Denver, CO
May 5–8
The NLIT Summit brings together IT and cybersecurity leaders from the U.S. Department of Energy’s national laboratories to advance innovation and modernization. A first-time appearance for Freshworks, attendees will get a look at our AI-driven ITSM and CX solutions tailored for federal R&D environments. Attendees will gain practical insights into replacing legacy systems, driving automation, and achieving compliance—all while enhancing operational efficiency and service experience.
IT Strategy Days Masterclass Summit, Frankfurt, Germany
May 7–8
A closed-door summit for senior IT leaders, the IT Strategy Days Masterclass explores the crossroads of AI innovation, cyber resilience, and measurable business value. Participants will gain a fresh lens on KPIs, budget strategy, and IT transformation through deep-dive keynotes, peer case studies, and focused networking formats.
Gartner IT Infrastructure, Operations & Cloud Strategies Conference, Sydney, Australia
May 13–14
The Gartner IOCS is a premier IT infrastructure and operations conference that brings together hundreds of CIOs, senior IT executives and professionals across IT infrastructure and operations. The event features multiple conference sessions over two days, addressing key challenges for I&O leaders, such as sourcing, procurement and vendor management, managing cost pressures, handling increased demand in IT Ops, maximizing cloud potential, and enhancing strategic thinking. Freshworks will have a booth space at the conference and will showcase its AI-powered solutions and customer success stories. More details
SupportWorld Live 2025, Las Vegas, NV
May 18–22
The flagship event for CX, EX, and IT service professionals returns to Vegas with 75+ sessions on AI, automation, experience management, and digital transformation. Hosted by HDI, SupportWorld Live is where industry practitioners gather to benchmark, learn, and get inspired. Freshworks’ sessions will offer bold perspectives on delivering value with AI-powered service experiences.
Serview Summit 25: Congress & Expo for ITSM, Seeheim-Jugenheim, Germany
May 21–23
This expansive ITSM event offers a 360-dgree view of frameworks like ITIL 4, PRINCE2, SAFe, TOGAF, and more, alongside Agile, DevOps, and Lean methodologies. Freshworks joins hundreds of IT decision-makers to explore future-ready service management. Expect three days of rich insights, practical tools, and opportunities to connect with industry pioneers.
The Freshworks Experience, Mumbai, India
May 22
The Freshworks Experience event brings together IT and service leaders to explore the future of AI-powered service management and showcases how generative AI and automation can enhance IT operations, customer experience, and enterprise efficiency. Attendees will also gain hands-on insights into advanced asset management with Device42 while networking with industry peers and Freshworks executives. Join Shelton Rego, VP & India Country Leader, Sreedhar Gade, VP of Engineering, and Yama Habibzai, VP of Device42 for a panel discussion on Freshworks’ AI promise. Whether you’re streamlining support or scaling operations, this event offers the strategies and stories to guide your transformation
Mostly Harmless: Device42 & Freshworks, Atlanta, GA
May 29
An afternoon of IT insights, real talk, and peer connections. Join Freshworks and Device42 experts as we unpack best practices in IT asset management, building a robust CMDB, and accelerating resolution times. This casual, research-backed session delivers practical strategies for IT leaders looking to streamline operations and modernize service delivery.
