Today, customer service should be at the center of your growth strategy.
More than 60% of consumers across the UK, EU, US, and APAC are trying new brands due to economic pressures, store closings, and changing priorities. With these consumers going online in their search for better and safer ways to transact with businesses, the lines between sales and service are blurring. Companies cannot treat customer service reactively anymore.
Freshworks analyzed 107 million support interactions and it emerged that speed is the most important factor to improve customer satisfaction.
In this session, a panel of CX experts discuss:
Why customer service should be a focal point in your growth strategy
Why the speed of service is the key factor in ensuring customer satisfaction
A deep dive into the steps your organization can take to improve the speed of service
Real stories of how the speed of service has impacted customer satisfaction
Thank you so much. We wil share the details with you shortly.
Head of Field Marketing, Southeast Asia
Sandeep currently heads marketing for ASEAN. Prior to this Sandeep managed field marketing initiatives across ASEAN and India. He has lead campaign initiatives across the United Kingdom, Middle East and Africa and has also been instrumental in setting up the SDR function at Freshworks. Prior to Freshworks, he has held leadership roles in both sales and marketing functions in large product and services companies both in India and the United Kingdom
Nandkishor Tripathi (NK)
Global Head of Customer Experience
NK is a passionate CX Evangelist, blogger, and influencer with over 18 years of work experience. Currently, he is the Head of Customer Experience with SurveySensum. In this role, he helps in designing the customer journey experience roadmap for driving results for clients’ business success and growth. He has previously worked with multinational brands like Microsoft, Tesla, Iron Mountain, Autodesk, McKinsey, Fandango, Sequoia, MGM, Verizon, Hulu and many more. He has exposure to multiple segments – Automobile, Health Care, Retail, B2B, B2C, K12 and Other Education sectors working through and setting up the customer journey for all of his clients.
CEO of Toku
Thomas is the founder and CEO of Toku, APAC’s only dedicated cloud communications provider helping businesses navigate digital transformation and enhance customer experience.
His career started in the Belgian military, which shaped his bold and decisive leadership style over the next decade at the helm of consultancy and tech firms in the private sector, which included Mundito, a consultancy firm he founded in 2012, and GlobalRoam, a Singaporean telco operator he led and restructured as CEO.
Today, Thomas is the driving force behind Toku’s expansion, growing the business by over 200% in the past year.
Sorry, our deep-dive didn’t help. Please try a different search term.