The Need for Speed in Customer Service

Sandeep John

Head of Field Marketing, Southeast Asia

Freshworks

Sandeep currently heads marketing for ASEAN. Prior to this Sandeep managed field marketing initiatives across ASEAN and India. He has lead campaign initiatives across the United Kingdom, Middle East and Africa and has also been instrumental in setting up the SDR function at Freshworks. Prior to Freshworks, he has held leadership roles in both sales and marketing functions in large product and services companies both in India and the United Kingdom

Nandkishor Tripathi (NK)

Global Head of Customer Experience

SurveySensum 

NK is a passionate CX Evangelist, blogger, and influencer with over 18 years of work experience. Currently, he is the Head of Customer Experience with SurveySensum. In this role, he helps in designing the customer journey experience roadmap for driving results for clients’ business success and growth. He has previously worked with multinational brands like Microsoft, Tesla, Iron Mountain, Autodesk, McKinsey, Fandango, Sequoia, MGM, Verizon, Hulu and many more. He has exposure to multiple segments – Automobile, Health Care, Retail, B2B, B2C, K12 and Other Education sectors working through and setting up the customer journey for all of his clients.

 

Thomas Laboulle

CEO of Toku

 

Thomas is the founder and CEO of Toku, APAC’s only dedicated cloud communications provider helping businesses navigate digital transformation and enhance customer experience. 

His career started in the Belgian military, which shaped his bold and decisive leadership style over the next decade at the helm of consultancy and tech firms in the private sector, which included Mundito, a consultancy firm he founded in 2012, and GlobalRoam, a Singaporean telco operator he led and restructured as CEO.

Today, Thomas is the driving force behind Toku’s expansion, growing the business by over 200% in the past year.