Freddy AI for cx
Artificial + Human Intelligence
= Exceptional CX
Our AI solutions are designed to provide zero-touch resolution
without compromising on the human element.
Help customers get answers to questions automatically, engage them with follow up information, and guide them to faster resolution - without any agent intervention. Power up your self-service with Freddy AI to uncover a world of zero contact resolution.
“The bot helps us integrate numerous APIs which can talk to our backend systems and provide smart answers to the users for their problems. It helps us deflect a majority of users’ questions without requiring any agent intervention. Having said that, the bot has not only helped us provide automated smart responses but has also acted as decision-making and action-taking body. It has helped us cut down our agent needs by almost 50%, saving proportional capital, training hours, and office space. :)”
“We were looking for a solution that solves for the right customer experience at scale. With Freshdesk's intuitive helpdesk system and the AI-powered Freddy bot platform, with Freshdesk's agility and Freddy's ability to deliver context across functions, PhonePe had found a winner.”
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