Aishwarya Hariharan on March 19, 2015. 11 min read I’m Bryce Adams and this is how we roll at W... Bryce Adams is a Support Ninja at WooThemes, a leading WordPress theme and plugin provider.
Aishwarya Hariharan on March 5, 2015. 10 min read I’m Hannah Griffith and this is how we roll ... Hannah Griffith is a Customer Experience Team Leader (UK) at Xero, a beautiful online accounting sof...
Aishwarya Hariharan on March 4, 2015. 6 min read 9 incredibly useful customer support tools You’re solving one ticket after the other without a break. But you don’t seem to be making a den...
Aishwarya Hariharan on February 26, 2015. 8 min read I’m Chad Stovern and this is how we support ... Chad Stovern is a Customer Success Engineer at iDoneThis, one of the simplest ways to track personal...
Aishwarya Hariharan on January 28, 2015. 5 min read Seven Deadly Sins of Customer Support Customers might forget what you said, but they will never forget how you made them feel. That’...
Aishwarya Hariharan on January 22, 2015. 5 min read I’m Jacob Jaber and this is how we roll at P... Jacob Jaber is the CEO of Philz Coffee. Everyone who knows Philz knows they’re obsessed with ...
Aishwarya Hariharan on December 11, 2014. 9 min read I’m Ryan Engley and this is how we support at Un... Ryan Engley is the Director of Customer Success at Unbounce, a tool that allows marketers to build, ...
Aishwarya Hariharan on October 23, 2014. 6 min read Four Million to Two: The Secret Sauce to Trello... Brian Cervino is a Support Specialist at Trello. A beer brewer and food lover, Brian also specializ...
Aishwarya Hariharan on September 23, 2014. 3 min read Announcing the new and improved Mobihelp for iOS When you’re promising your users the most exceptional support experience on this side of the unive...