Complete customer service platform—minus the complexity
Unify your customer service with omnichannel helpdesk, advanced case management, and native AI, all in one place.
The enterprise AI solution for secure and seamless customer service
Replace silos with a single system of work that brings all customer interactions and context together. Use AI to prevent issues before they escalate, resolve tasks, and assist your team in real-time.
Offer personalized service at scale
Bring every conversation, customer insight, and AI into one place so agents have everything to offer contextual, accurate service. Resolve instantly with AI agents or use AI assistance and parent-child tickets for issues that need humans. When customers switch channels, retain context using AI summaries and interaction history.
See impact from AI across your service journey
Deploy native, no-code AI that fits your existing workflow. Roll it across your service journey to resolve up to 80% queries, analyze sentiment in real-time, assist agents, and share proactive insights so you can prevent issues and eliminate root causes.
Scale every channel with ease
Switch on new channels overnight and set up channel specific AI agents, routing, and SLAs with unmatched flexibility. Set rules to re-assign, escalate, tag, auto-respond based on ticket properties, customer data, and resolution time thresholds.
Be resolution ready with a complete view of the customer
See context from past interactions, summarize large threads with AI, and get insights from billing, CRM, analytics apps you use to build a full profile of the customer right where you resolve issues.
Customer service solution with AI built-in, not bolted on
Freddy AI by Freshdesk handles tedious tasks—simple or complex, your way, so you can focus on work that needs judgment and empathy.
Freddy AI Agent
Freddy AI Agent come with pre-built agentic workflows to resolve up to 80% of queries and tasks.
Freddy AI Copilot
Freddy AI Copilot helps you offer personalized service to each customer with sentiment, response, and resolution assistants.
Freddy AI Insights
Freddy AI Insights turns every conversation into intelligence with proactive alerts and conversational insights.
It’s so simple and easy to use. It’s easy to follow up on issues or on tickets with Freshdesk.
Freshdesk has helped us install more efficient workflows and processes while still maintaining HIPAA compliance. It has been a game-changer for agents and members.
Frequently Asked Questions
How is Freshdesk designed for the enterprise customer?
Freshdesk is designed for enterprise customers by offering scalability to handle large volumes of tickets and users, multi-channel support for consistent customer service, and extensive customization options and integrations to fit unique workflows. It provides robust automation tools, advanced reporting and analytics, and enterprise-grade security features to enhance efficiency and compliance. Additionally, Freshdesk supports global operations with multiple languages and time zones, along with collaboration tools and self-service options to empower both support teams and customers.
What are Freshworks’ enterprise solutions?
Freshworks' enterprise solutions include Freshdesk for comprehensive customer support management, Freshservice for IT service management, and Freshsales for advanced sales automation. These solutions offer scalability, robust customization, and integration capabilities to meet the complex needs of large organizations. Additionally, they provide enterprise-grade security, automation tools, and advanced analytics to enhance operational efficiency and compliance.
Does Freshworks have enterprise support?
Yes, Freshworks offers enterprise support with features like dedicated account management, priority customer service, and 24/7 support to ensure optimal performance and quick issue resolution. Their support includes personalized onboarding, training, and ongoing assistance tailored to the specific needs of large organizations. Additionally, Freshworks provides advanced security and compliance measures, along with comprehensive service level agreements (SLAs) to meet enterprise requirements.
How safe is my data?
We take security seriously, and you can choose your data center from the get-go. Our servers are hosted in world-class data centers protected by biometric locks and 24-hour surveillance. Our policies are designed to ensure that our applications are up to date with the latest security patches. Our certifications and standards demonstrate our commitment to safeguarding your customer and business data. Visit this page to learn more about data security and privacy practices.
Experience enterprise-grade customer support
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