Clarity, not just analytics
With People-first AI at its core, Freddy AI Insights tracks key metrics, flags anomalies in advance, and gives visual insights the moment you ask. Support leaders can now act with foresight and always stay ahead.Insights that help you stay ahead
Gain clear visibility, uncover root causes, and make informed decisions without complex reports or data expertise. Freddy AI Insights makes it easy.
Whether it is a dip in CSAT or a delay in resolution time, Freddy AI spots anomalies in your core service metrics and sends alerts so you can focus on what matters.
Proactive, data-driven decision making
Say goodbye to reporting delays and manual data collection with Freddy AI Insights. Stay proactive, make faster, data-driven decisions, and keep your service operations running.
Data tailored to your needs
Access customized insights and metrics based on your goals and what you want to see.
Stay on track with every interaction
From first response to SLA trends, Freddy AI tracks metrics across channels and teams in real time, helping you stay on track without digging for updates.
Clear, visualized data delivered instantly
With Freddy AI’s conversational interface, you can ask and get instant access to in-depth insights and visualised reports, no manual data parsing or reporting.
Designed for customer support
Freddy AI Insights provides complete visibility into your support, enabling you to identify, measure, and act effectively where it counts.
Manage your staffing and automation
Identify operational load to make staffing and automation decisions.
Measure impact from changes
Track volumes and support categories during promotions, product launches, or an outage.
Ensure compliance is on track
Monitor SLA trends to manage compliance risk.
Stay ahead of issues
Spot anomalies early in ticket volume, resolution time, sentiment, or backlogs.
Get started with Freshdesk
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