Simplify cross-team collaboration and enable contextual customer support with Microsoft Teams app

Improve collaboration between your agents and internal teams through real time Slack notifications

Seamlessly sync, create, and edit events in Freshdesk with Google Calendar integration.

Hide any field in a Freshdesk ticket based on the condition(s) preset by the user.

View customers' information stored in the CRM without moving out of Freshdesk.

Sync Freshdesk tickets with Jira issues for streamlined collaboration and efficient issue resolution.

Automatically set 'From' email based on ticket properties, simplifying multiple support emails.

Lend a visual and intuitive look to Freshdesk to view ticket properties without opening a ticket.

Agents can easily track the Shopware order information without leaving their Freshdesk interface.

Merge duplicate tickets automatically in the stipulated time span.

Customize dropdown and dependent field options based on ticket field values.

Hide any field in a Freshdesk ticket based on the condition(s) preset by the user.

View Salesforce data inside Freshdesk and perform sync between Salesforce and Freshdesk

Elevate your customer engagement via Zoom Telephony Integration.

The Knowledge Base Software that scales with your Product.

Checklists, workflow automation, and subtickets across the full Freshworks suite.