Simple integration between Freshdesk Github. Create, link notify, view log of Issues.
Free
3.1 (7)
100+ installs
Verified by Freshworks
App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
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Install
OverviewReviews How to install?
Freshdesk - Github Integration App offers simple integration between Freshdesk and Github. Using this app, support agents can create, link, and notify Github issues. You can collaborate with your support team and developers in one place.
The Freshdesk-Github app allows the support agents to create Github issues from the Freshdesk apps form. The Freshdesk-Github app also allows support agents to link existing Freshdesk tickets to existing Github issues. In addition, the Freshdesk-Github app allows support agents to help notify the Github team by sending comments from Freshdesk support.
We also support customization based on customer requests and tailored to your needs! We bring Github closer to your business requirements!
The Freshdesk-Github app provides couple of options like **Create Issue**, **Link Issue**, **Notify** , **Issue Log** & **Configure App**.
**Create Issue:** The **Create Issue:** lets the user create new issue # in Github from Freshdesk, the support agent can select the label type of issue he/she wants to create. Based on the repository type selection he will see all the Github fields. The User can make the selection and click on Create button which would create a issue in Github and then display the corresponding Github issue Id in the App.
**Link Issue:** Using this button in Freshdesk-DevOps app support agent can link an existing Github Issue # to the current Freshdesk ticket. Freshdesk-Github app allows the user to create or link multiple issues to one Freshdesk ticket.
**Notify:** Notify button in the Freshdesk-Github app allows the support agent to notify all the linked Github issues to the current Freshdesk ticket these will show up as comments in Github.
**-Issue Log:** In the Freshdesk-Github app Issue log modal shows you a couple of details of issue history including the comments history to the current Freshdesk ticket.
**Configure App**:" This will help to map certain fields between Freshdesk and Github.
*The Freshdesk - Github Integration app is limited to One Repository, One agent and upto 20 Github issues per month in the free version.*
3.1
100+ installs
Sign in to review app
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Mike R
9 days ago
The GitHub-MintUI Integration is way more useful and free. I found this integration more restrictive.
App Developer
4 days ago
Thanks for your response. Every integration has their own positive views. I believe you are here for posting a good reviews for MintUI and bad reviews for the DevOps Integration Plugin.
Muhsin A
7 months ago
unable to use it as it always states the issue not found when we give the URL to link the issue
App Developer
7 months ago
@Muhsin A
Sorry for the inconvenience caused to you.
It must be some permissions issue or the token creation issue. You can contact support@devopsintegration.io regarding your issues, we can schedule a teams meeting and we can help you on this.
Thanks
Sylendran Arunagiri
9 months ago
great to link my GitHub with Freshdesk. Easy to configure.
App Developer
9 months ago
Thanks for your feedback.
Benjamin Hawcroft
10 months ago
This app is not FREE as is shown in the market place. After a brief tril period you will receive an email directing you to the developers site where you will be asked to pay. For us unfortunately, the cost is substantially more than the cost of Freshdesk itself, which doesnt make any sense. I can not speak to the app itself as I did not get a chance to try it before the 'trial' was over. Your mileage may vary.
App Developer
9 months ago
Hi Benjamin Thanks for your feedback here. The Freshdesk - Github Integration app is limited to One Repository and upto 20 Github issues per month in the free version.* Its already mentioned in the comment. If you need to have any Premium features you can buy the license Thanks
1. Generate the Freshdesk token by referring to the following link. https://support.devopsintegration.io/support/solutions/articles/82000451474-how-to-generate-freshdesk-api-token-key
2. Generate the Github token by referring to the following link https://support.devopsintegration.io/support/solutions/articles/82000555961-how-to-create-github-authentication-token-
3. Click on the install button in the Freshdesk apps.
3. Enter the Freshdesk URL e.g. if your Freshdesk URL is https://xyz.freshdesk.com.
4. Enter the Freshdesk API key as generate in the first step.
5. Enter your Github token as generated in the second step.
6. Click on validate to validate the app.
7. After the app validated successfully click on the Install button to install the app.
8. Go to any of your Freshdesk tickets to use the app.
Not an Admin? Share this app with your admin to install it for you.
Version History
Version 7.0
Released on Aug 16, 2023
Minor bug fixes based on user inputs
Version 6.0
Released on Jan 24, 2023
Version 5.0
Released on Oct 25, 2022
Version 4.0
Released on Aug 29, 2022
Version 3.0
Released on Jul 08, 2022
Version 2.0
Released on Feb 10, 2022
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